Written for the owner to review. Text in [square brackets] needs filling in. Have a lawyer look it over before launch. This is not legal advice.
Policies
Refund policy
Last updated: [DATE]
Love it or your money back.
We want you to love your dog's episode. If you don't, here's what happens.
If it doesn't look like your dog
- Email [email protected] within [14] days of delivery with your order number and what looks wrong (for example, "the markings on the face are different").
- We'll redo your episode once, free, and send the new version within 48 hours.
- If it's still not right, we'll refund you in full.
If you don't love it for another reason
Tell us why. If a redo can fix it, we'll offer one first. If it can't, we'll refund you in full.
Orders we can't complete
If we can't make your episode (for example, the photos don't show your dog clearly enough and better ones aren't available), or we have to decline an order, we refund it in full.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
Please talk to us first
If something's wrong, email us before contacting your bank. We answer every message and can usually fix it, or refund you, faster than a bank dispute.
- How many days after delivery a customer has to ask for a redo or refund (written as [14] above).
- Whether "for another reason" refunds stay as written. The headline promises "love it or your money back", so this draft honors it for any reason, with a redo first where it would help.
- Whether a customer can cancel for a full refund before you start work, and what happens if delivery runs late.
Questions? Email [email protected].